Privacy Policy

We may collect information you provide when you create an account, place an order, contact us, subscribe to communications or otherwise interact with our website. This may include your name, contact details, shipping and billing information, order details and messages you send to us.

We may also receive technical information such as browser, device, approximate location, IP address and website activity where collected through Shopify, cookies or similar technologies.

We may use information to process and deliver orders, provide customer support, communicate about orders and services, improve our website and products, prevent fraud or misuse, and meet applicable legal or operational requirements.

When you place an order, information necessary to complete the transaction may be processed by Shopify and relevant payment, shipping or service providers. We use this information to fulfill your purchase, coordinate delivery, provide order updates and handle support requests.

Payment details are handled through the payment methods and providers made available at checkout. Biswanath Naturals does not need your full payment credentials for ordinary order processing.

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website usage and improve the shopping experience. Some technologies may be provided by Shopify or third-party services used by the store.

You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the website or checkout experience.

We may share relevant information with service providers that help us operate the store, such as Shopify, payment providers, shipping and logistics partners, technology providers, analytics services and customer-support tools. We only intend to share information needed for the relevant service or business purpose, subject to applicable requirements.

Where permitted and where you have provided the appropriate consent or there is another lawful basis, we may send updates, offers or information about Biswanath Naturals. You can opt out of promotional communications using the available unsubscribe option or by contacting us.

We take reasonable administrative and technical measures designed to protect information from unauthorized access, misuse, loss or disclosure. However, no website, transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention and compliance with applicable legal obligations.

Depending on applicable law, you may have rights or choices relating to access, correction, deletion, restriction, objection or withdrawal of consent for certain uses of your information. Requests can be made using the contact details provided on this page. We may need to verify your request before acting on it.

Our website is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements. The updated version will be posted on this page with a revised date.

If you have questions, concerns or requests relating to this Privacy Policy or the information we handle, please contact Biswanath Naturals using the details below.