Refund & Cancellation Policy

Order Cancellation

Customers may request cancellation of an order before it has been shipped.

To request cancellation, please contact us as soon as possible with your order number.

Once an order has been shipped, cancellation may not be possible.

If the cancellation request is accepted before dispatch, the full amount paid will be refunded to the original payment method.

Returns

Due to the nature of our products, we generally do not accept returns of opened or used food products.

However, we may accept a return or provide a replacement/refund if:

• The product received is damaged.
• The package is torn, leaking, or tampered with.
• The wrong product was delivered.
• The product is defective or significantly different from the product ordered.
• There is a genuine quality issue attributable to the product.

Customers should contact us within 48 hours of delivery in case of any such issue.

Damaged or Incorrect Products

If you receive a damaged, incorrect, or tampered package, please:

1. Take clear photographs/videos of the package and product.
2. Keep the original packaging and invoice.
3. Contact Biswanath Naturals within 48 hours of delivery.
4. Provide your order number and photographs/videos showing the issue.

After verification, we may offer a replacement or refund, depending on the circumstances.

Refunds

If a refund is approved, the refund will generally be processed to the original payment method.

Refund processing time may vary depending on the payment gateway, bank, or financial institution. Customers should allow 5–10 business days after the refund is initiated for the amount to appear in their account.

Products Damaged During Transit

If your order is damaged during transportation, please notify us within 48 hours of delivery with photographs/videos of the package and product.

After verification, Biswanath Naturals may provide a replacement or refund.

Non-Delivery or Delivery Issues

If your order has not been delivered within the expected delivery period, please contact us with your order number.

We will coordinate with the delivery partner and investigate the shipment status.

Products That Cannot Be Returned

For food safety and hygiene reasons, opened, partially consumed, or used food products generally cannot be returned unless there is a verified quality or product-related issue.

Refund Eligibility

Refunds or replacements are subject to verification by Biswanath Naturals. We reserve the right to request photographs, videos, batch details, delivery information, or other relevant information before approving a claim.