At Biswanath Naturals, we aim to deliver your orders safely, securely, and within the estimated delivery time.
At Biswanath Naturals, we aim to deliver your orders safely, securely, and within the estimated delivery time.
Orders are generally processed and packed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Processing time may be longer during festivals, promotional periods, or unusually high order volumes.
After dispatch, the estimated delivery time is generally:
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, holidays, or other circumstances beyond our control.
Shipping charges, if applicable, will be displayed at checkout before the customer completes the payment.
We may offer free shipping on selected orders, products, or order values as part of promotional offers.
The applicable shipping charge will be clearly shown during checkout.
Once your order has been dispatched, we will provide the available tracking information through the contact details provided during checkout.
Customers can use the tracking information to check the status of their shipment.
Customers are responsible for providing a complete and accurate delivery address, including:
Biswanath Naturals will not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier company may make another delivery attempt.
Additional shipping charges may apply if the order needs to be re-shipped due to an incorrect address or customer-related delivery failure.
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:
If your order is significantly delayed, please contact us with your Order ID so that we can assist you.
If you receive a package that appears damaged, opened, or tampered with, please take photographs/videos of the package before opening it, if possible.
Contact Biswanath Naturals within 48 hours of delivery and provide:
We will review the matter and provide an appropriate resolution.
An order may be considered delivered once the courier partner confirms delivery at the address provided by the customer.
If you believe an order has been incorrectly marked as delivered, please contact us as soon as possible.
For shipping or delivery-related queries, please contact:
Please mention your Order ID when contacting us regarding an existing order.
Delivery timelines and shipping terms are subject to applicable laws and may be updated from time to time.
Our team is happy to help with your order or delivery query.
